FAQ
Shipping and Delivery
Where do you ship your plants?
We only ship within Canada. For the safety of live plants, we do not ship internationally.
What is the delivery fee?
We offer a flat rate of $25.00 anywhere in Canada, regardless of the size of your order. The fees are applied automatically at checkout.
When will my order be shipped?
To prevent your plants from being stuck in a warehouse over the weekend, we ship packages only on Mondays and Tuesdays. Delivery times vary between 1 and 5 business days.
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Local Pickup (Rivière-du-Loup)
Do you offer local pickup?
Yes! Pickup in Rivière-du-Loup is always FREE. At checkout, simply select the "Pickup" tab instead of delivery.
How does pickup work?
Once your order is placed, you will receive a confirmation email as soon as your plants are ready. This email will contain all the necessary instructions to schedule your pickup by appointment.
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Plant Care and Winter
Is it safe to order plants in winter?
Absolutely. As soon as temperatures drop, we include free thermal insulation and 72h to 96h heat packs. We constantly monitor the weather before sending a package to ensure your plants arrive in perfect health.
What if my plant arrives damaged?
The journey can sometimes be stressful for a live plant. If your plant arrives frozen, broken, or severely damaged, please send us a clear photo of the product and the box by email within 24 hours of delivery. We will quickly find a solution for you (replacement or refund).
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Prices and Taxes
Why do I not see taxes on my invoice?
As Pouce Tropical is a young company launching this year, we benefit from small supplier status. According to government regulations, we are not currently charging sales taxes (GST/QST). The price displayed is therefore the final price!